ABOUT US
POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it’s about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
See our employees in action and how you can contribute to the mission!
ABOUT THE ROLE
We are seeking a highly qualified individual to serve as a Leasing Manager for The Amp at Flat 9. This is a brand-new mixed income property in the Roxbury neighborhood of Boston, MA and located just a short walk from the Ruggles T stop! This individual will be a bright and dynamic leader with hands-on experience. The Amp at Flat 9, will include 172 apartments in a 12-story building, including approximately 9,000 square feet of ground-floor commercial retail and shared community space, roof decks, fitness and other shared community amenities, and landscaped outdoor space.
ABOUT YOUR IMPACT
- Perform marketing and leasing activities directed at attracting qualified rental applicants and signing them into leases
- Develop and execute marketing and leasing plans that include demographic examinations of target markets, media selection, and media content
- Conduct quarterly leasing surveys of competitor communities
- Create marketing best practices related to resident retention
- Oversee all marketing outreach initiatives, traditional media content and placement as well as social media development and distribution
- Oversee completion of daily leasing tasks by team, including delegating work, reviewing work, and maintaining deadlines
- Work closely with maintenance personnel to help ensure available units are ready at all times to meet rental demand
- Assist the team in enhancing the property’s curb appeal and leasing path to the office
- Build strong relationships with community entities/partners, such as the Chamber of Commerce, elder-centric organizations, banks, medical facilities, places of worship, community centers, restaurants, hotels and retail stores
- Host meetings of local community organizations at the property
- Work collaboratively with the Community Impact Manager and Community Impact Coordinator on resident related items
- Execute marketing programs that increase awareness of available units and the property (e.g., an effective direct mail program, a referral program, advertising, social media, etc.)
- Respond to inquiries from residents, applicants, guests, vendors, and employees, and escalate as appropriate
- Handle residents’ complaints and concerns in an efficient and timely manner
- Work effectively with site staff to maintain a viable and current wait list of applicants
- Provide training to site staff on effective “show, sell, and close” techniques to attract and retain qualified tenants.
- Maintain applicant and resident files in compliance with internal and regulatory guidelines
- Responsible for showing apartments to prospective residents
- Draft correspondence, make photocopies, scan and fax documents, and perform other clerical functions
- Perform data entry into company databases capturing resident, property, and payment information
- Provide excellent customer service and attention to detail
- Keep up to date with local attractions, restaurants, and events to provide information to residents
ABOUT YOU
- 3 years of related experience
- Bilingual In Spanish
- Relevant experience with Market Rate leasing
- College degree in marketing or related field preferred
- Possess strong oral and written communication skills
- Excellent customer service skills
- Strong administrative and organizational skills
- Proficiency in the use of computers including Word, Outlook, and Excel
- Experience with Yardi or similar system preferred
- Ability to work periodic overtime and flexible hours
BENEFITS AT POAH COMMUNITIES
POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:
- Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
- Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
- Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
- Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
- Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
- Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
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