Occupancy Specialist I

2Life Communities provides superior housing to older adults of all backgrounds who can thrive

independently within a supportive environment. We are a mission-driven organization with a vision whereby

all older adults have the opportunity to age in community – to live a full life of connection and purpose in a

dynamic and supportive environment. We are continually evolving support services to meet the needs of

our diverse residents as they age. We offer care coordination, service coordination, and a wide array of

wellness, cultural, and other activities. We partner with health care providers to identify innovative ways to

support residents’ health and well-being, and we engage with the broader community through our Village

Center program.

2Life owns and operates over 1,300 units of affordable rental housing located within six campuses in

metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to

add another 600-700 units within the next several years as we complete projects in operational planning

and construction phases. We continue to pursue other development opportunities. We anticipate continued

growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in

terms of race, ethnicity, income levels, and need for supportive services.

GENERAL SUMMARY

The Occupancy Specialist I position serves as an essential link between property management, resident

services, and a culturally and linguistically diverse resident community. This is a highly people-facing role

primarily focused on compliance, occupancy, and leasing activities, while also providing administrative

support to other site functions as needed.

ESSENTIAL JOB FUNCTIONS

HUD and LIHTC Recertification Processing: Schedule, interview, and recertify current residents in a timely manner in accordance with program requirements.
File Management: Maintain complete, accurate, and audit-ready resident files.
Waitlist Management: Contact waitlist applicants, schedule and conduct tours, and regularly update waitlist records.
Complete move-in and move-out certifications and related processing.
Provide assistance to residents and applicants with required forms and verification processes, as needed.
Process and follow up on resident rent payments and related documentation.

OTHER DUTIES AND RESPONSIBILITIES

Monitor Travelbank, troubleshoot missing documentation with the team.

KNOWLEDGE, SKILLS & ABILITIES

Minimum of one (1) year of experience in property management, preferably in affordable housing or residential communities.
Proficiency in Google Workspace(Docs, Sheets, Drive, Gmail, Calendar) and MS Excel. Experience with, or the ability to quickly learn, property management, waitlist, database, and compliance software; experience with Yardi is a plus.
Strong organizational skills and attention to detail.
Strong interpersonal and communication skills; ability to work independently with minimal
supervision while also collaborating effectively with team members.
Ability to prioritize workload to meet deadlines.
Bilingual in English/Russian or English/Chinese preferred.
Ability to maintain confidentiality and handle sensitive information professionally.
Comfortable working with a diverse population, primarily seniors, in a residential setting; prior experience preferred.
COS, LIHTC, and Fair Housing experience preferred; willingness to obtain required certifications with employer-provided training.
BENEFITS AND MORE

We offer a very rich benefit plan, which for individuals adds 27% to base pay and over 30% for employees +1 and families. Our rewards program includes, but is not limited to:

Robust medical and dental plan
Vision
Employer-paid life and AD&D, STD, and LTD insurance
401(k) plan
Paid vacation
Paid holidays
2 floating holidays
Pet insurance
And more!