ACO - (Steward) Case Manager

SALARY: $52,000-$55,000 per year.

This is a non-exempt, full-time position.

ORGANIZATION:

Metro Housing | Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION:

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”

OVERVIEW:

Metro Housing | Boston has contracted with Community Care Cooperative, Inc. to engage a Housing Case Manager (HCM) to provide services to referred members. Services will include pre-tenancy supports, tenancy sustaining support, associated transportation, and associated home modification. These services and goods will be an integral part of a holistic approach to reducing Total Cost of Care (TCOC) while improving members’ health needs.

Pre-Tenancy Services may include reviewing and addressing barriers to housing, creating a budget, completing affordable housing application, finding and visiting apartments with clients, and other advocacy needed to move a client into housing. Tenancy Sustaining Services may include case manager led check ins to ensure stable housing, engaging with landlords, performing home visits, attending court proceedings and other tenancy preserving needs. Home Modification services may include reviewing housing to determine what modifications are needed and overseeing the purchase, installation and member education as needed. 

There are several case manager positions open, with some positions located in hospital settings. In your application, please indicate if you are able to work in a hospital setting.

REPORTS TO: ACO Manager

RESPONSIBILITIES MAY INCLUDE:

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including but not limited to: financial instability, legal issues, mental health issues, substance abuse, un- or under-employment, health care, and housekeeping; 
• Obtain resources and services as requested and/or needed to address clients’ needs, including but not limited to: housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information; 
• Develop partnerships and collaborations with internal and external service providers to endure client receives comprehensive services;
• Make home visits to clients who have obtained permanent housing as needed and/or requested;
• As needed, administer homelessness prevention funds, including Residential Assistance for Families in Transition (RAFT), by conducting intakes, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action: either administering funding or providing counseling and referral services, or both;
• As needed, assist clients with on-going housing search including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present;
• As needed, assist clients with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
• For clients on caseload, maintain on-going relationship with placed clients and/or ensure that they are connected to community supports and services;
• Work closely with the other client services staff and the workshop committee to develop and conduct housing search workshops to address varied needs and stages of housing search;
• As needed, assist with all Housing Supports operational activities and needs; and
• Other duties as assigned.

QUALIFICATIONS:

• At least 3 years of case management and assessment experience with homeless households or households at risk of homelessness; 
• Familiarity with affordable housing and housing subsidies;
• Experience with crisis intervention regarding issues such as homelessness and affordable housing access; 
• Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families; 
• Willingness to work as part of a team to promote the goals of the program and agency; 
• Sensitivity to the needs of the homeless, low-income, and diverse populations; 
• Ability to work in a busy, diverse team setting; 
• Excellent time management, organizational, communication, and writing skills; and
• Proficient with Microsoft Word, Excel, and comfort learning new software and tracking systems.

PREFERENCE GIVEN TO:

• Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian- creole and Spanish.

​NOTE: Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers.

Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:

Your and your family’s health

• Health and dental coverage on a pre-tax basis;
• Eye Med Vision plan on a pre-tax basis;
• Medical and dependent care reimbursement account;
• Company paid life and AD&D insurance and long-term disability;
• Free, confidential Employee Assistance Program;
• Voluntary life, accident, critical illness and cancer insurance.

Work/life balance

• Generous vacation, sick, and personal time;
• 13 paid holidays per year;
• Paid new parent leave;
• Flexible schedules (when available).

Retirement plan

• 403(b) plan with a company match.

Career growth

• Tuition reimbursement program;
• Internal promotions encouraged.

AN EQUAL OPPORTUNITY EMPLOYER