Business and Operations Systems Analyst

Title: Business and Operations Systems Analyst

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes:  Close of Business on 12/17/2024

Website: https://www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals, see https://www.masshousing.com/-/media/Files/Corporate/MH-5yr-Strategic-Business-Goals.ashx.

All positions at MassHousing require a customer service mindset, in accordance with our values:  Integrity, Excellence, Collaboration, Respect, Accountability and Service.  Inherent in these values is our commitment to diversity, equity, and inclusion for all.

THE ORGANIZATION

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people.  A bold mission for an innovative agency.  Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans.  Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.  

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts.  We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion. 

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck.  MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term and Long-Term Disability 
• Central Boston office location, convenient to public transportation and amenities on site

If you’re ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Business and Operations Systems Analyst role in the HomeOwnership Systems and Technology department at MassHousing is a high visibility, high impact role with broad scope across the single-family business line. Projects will address Business Development, Underwriting, Production, and Servicing needs. A high capacity for attaining new business knowledge and understanding complex business problems is critical to success in this role. The role requires an innate ability to identify business needs and processes and translate them into technical requirements. The role requires facility with data and data concepts and may require querying databases directly and/or report creation using the Cognos report writing platform. The role will document and analyze business processes and propose process improvements. The role will also require administration of single-family software platforms and act as a point of contact for systems issues and service requests.

This position is an excellent platform for a high-capacity technical individual to learn the business of affordable housing single-family lending and to contribute to the social impact of that work. The best candidate, in addition to being technically qualified, is ambitious, articulate, charismatic, creative, curious, and organized, and they can engage respectfully, effectively, and independently with senior and executive level staff. A proven history of problem-solving and critical thought is essential.

Specific Duties and Responsibilities

• Learn the business of affordable housing single-family lending to enhance contribution to projects
• Lead business process improvement projects.
• Have a firm understanding of critical systems and their integrations.
• Define application and/or procedural problems by conferring with users to evaluate current processes and procedures.
• Provide Cognos report writing, and data analysis using MS tools.
• Manage and document all systems configuration changes in adherence to Change Management Policy.
• Serve as central point of contact for internal and external service requests.
• Produce high quality analytic work including reports, dashboards, trend analysis, etc.
• Provide lifecycle support for existing workflows projects
• Administer and maintain single-family software programs
• Perform other duties as assigned

Knowledge, Skills and Abilities Required

• Cognos BI reporting or similar
• SQL or similar
• IBM Blueworks or similar
• Ability to create high-quality documentation using Microsoft Office tools
• Comfortable with leading group meetings and conducting training sessions
• Excellent written and verbal communication
• Interpersonal skills and outgoing personality
• Critical thinking and problem solving 

Minimum Education and Training

• Bachelor’s degree in business, a technical discipline, or related fields
• 2-4 Years Experience with document imaging systems
• At least 5 years mortgage industry experience
• At least 2 years of related customer service experience
• 3-5 years of data analysis experience
• Experience with phone software technology preferred
• 5 - 10 years relevant work experience with increasing levels of responsibility 
• Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint

Salary Range: $86,572.50 - $112,544.25

This position has been designated as Flex under MassHousing’s Alternative Work Schedule (AWS)-hybrid work model.  During the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

MassHousing is an Equal Opportunity Employer