Housing Solutions Manager

About MHSA: MHSA is a statewide nonprofit organization that is driving innovation to end homelessness among adult individuals through advocacy and development of outcome-based programs. For more than 30 years, MHSA has been transforming the traditional response of emergency shelter into a system of permanent housing, improved access to support services and healthcare, and other long-term solutions to homelessness. These strategies have helped dramatically reduce chronic homelessness in Massachusetts and gained MHSA national recognition for several initiatives. MHSA has a network of more than 100 member agencies; it also works closely with state and city governments. It uses its unique position as an intermediary between public agencies and homeless service providers to create innovative responses to homelessness for adults in Massachusetts. MHSA is an Equal Opportunity Employer offering competitive pay, generous benefits, and work in a mission-focused organization. Learn more about MHSA at www.mhsa.net.

Position Summary: This position will strengthen MHSA’s role as a leader in the advancement of solutions to homelessness, specifically through quality, low-threshold, permanent supportive housing throughout Massachusetts. The Housing Solutions Manager will manage programs across Massachusetts by conducting site visits, monitoring compliance, engaging service providers, and providing technical assistance. The Housing Solutions Manager will also be responsible for collecting, analyzing, and reporting on data related to permanent supportive housing. They will be part of the four-person Technical Assistance and Data Analysis Team within the larger Programs Team at MHSA.

This position might be for you if: You’re passionate about permanent supportive housing as a solution to ending homelessness. You have strong interpersonal skills and can build relationships with staff at other organizations. You’re able to balance the importance of contract compliance with creative and customized problem-solving and support. You enjoy working with data and understand the importance of using data to drive changes and improvements in policies and systems. You’re able to transform data into easy-to-understand reports and presentations for a variety of audiences.

Reports to: Director of Programs & Planning

Status: This position is full-time, 40 hours a week, exempt.

Essential Functions:

• Manage and provide technical assistance and support to 15-25 subcontracted housing provider agencies.
  • Build and maintain strong relationships with provider agencies.
  • Work with provider agencies to identify areas where support and resources are needed.
  • Work with provider agencies to identify the larger system changes for MHSA’s advocacy and policy work.
  • Conduct regular site visits to assess program needs, monitor compliance, and ensure programs are low threshold and follow Housing First principles.
  • Write comprehensive monitoring reports following each site visit.
  • Create and maintain an internal database of trainings and resources.
• Collect, organize, and analyze data.
  • Compile statewide information on permanent supportive housing inventory and the demographics of those living in it.
  • Analyze data to identify systems gaps, bottlenecks, equity, outcomes, and areas of need.
  • Develop reports and presentations to communicate data and progress to a variety of stakeholders and audiences.
  • Collaborate with internal staff and external agencies to determine how MHSA can be a leader in Racial Equity work, especially regarding access to permanent supportive housing for people experiencing homelessness.
• Other duties as reasonably required to support MHSA’s mission and organizational operations.

Qualifications:

• 1-3 years of relevant experience or equivalent education required
• Direct service experience, especially in permanent supportive housing, preferred
• Experience in collecting, organizing, and analyzing data
• Ability to use data to create reports and presentations for various levels of understanding/expertise
• Excellent verbal and written communication skills, especially for written reports
• Strong interpersonal skills and the ability to build relationships with funders, partner agencies, and other non-profit organizations
• Knowledge of Housing First, low-threshold programming, supportive housing, and MHSA’s priority populations experiencing homelessness
• Passion for MHSA’s mission of ending homelessness
• Strong proficiency in the Microsoft Office suite, with at least intermediate Excel skills
• Commitment to forwarding racial and ethnic diversity in all aspects of this work
• Familiarity with data collection and analysis
• Excellent organizational skills with ability to manage and prioritize multiple tasks
• Ability to work independently and in a team environment
• Ability to take initiative and complete detail-oriented tasks on time with exceptional accuracy
• Ability to relay information clearly and concisely
• Valid driver’s license required
• Must reside in Massachusetts while employed at MHSA

Compensation and Benefits: 

• This position is 40 hours per week, exempt. Salary range is $55,000-$60,000 per year.
• Excellent benefits include:
  • Harvard Pilgrim health insurance (80% employer-paid)
  • Delta dental insurance (80% employer-paid)
  • EyeMed vision insurance (100% employee-paid at MHSA’s lower group rate)
  • Life, long-term disability, and Massachusetts Paid Family and Medical Leave insurance (100% employer-paid)
  • Employee Assistance Program
  • Pre-tax commuter benefits
  • Pre-tax flexible spending account for out-of-pocket medical expenses for employee and eligible family members
  • Pre-tax dependent care spending account to be reimbursed for dependent care expenses, such as daycare, preschool, and summer camps
  • 15 days of vacation per year to start (maximum 25 days per year accrual rate after 4 full years of employment)
  • 15 holidays per year
  • 401k retirement plan with 25% employer matching contribution

Note: MHSA supports a hybrid work environment. Staff are expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of supervisors.

At MHSA, we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make everyone feel welcomed and engaged as a valued member of the MHSA team. MHSA is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply. We especially encourage people with lived experience of homelessness to apply.

See our full EEO policy at https://mhsa.net/wp-content/uploads/2022/11/MHSA-EEO-Non- Discrimination-Policy.pdf