Property Manager

POSITION:                      Property Manager 

SUPERVISOR:                Director of Housing

SUMMARY OF RESPONSIBILITIES:

The Property Manager is responsible for assisting in the development of policies and programs for the property and for assuring their effective implementation.  Such policies will encompass the well being of residents, the operation and maintenance of the physical plant, resident and community relations, and compliance with all applicable financial and regulatory requirements.  The Property Manager supervises all on-site employees and contractors. 

The Property Manager may sign tenant occupancy agreements, tenant-related subsidy documents, and monthly vouchers, but shall not sign contracts for services to the property.  In HUD programs all initial certifications must be approved and signed by the Director of Housing Management. 

GENERAL QUALIFICATIONS:

• Sensitivity and understanding regarding the needs of residents
• Expertise in communication, employee supervision, housing management, information systems, and management accounting
• Ability to work with persons of diverse backgrounds
•  Ability to work and exercise sound judgment under pressure

SPECIFIC AREAS OF RESPONSIBILITY:              

Specific duties include, but are not limited to the following:

Occupancy:  Marketing, affirmative marketing, waiting list maintenance, move-ins, interims, orientation, rent collection, enforcement of occupancy agreements, EIV discrepancies, and all compliance reporting.  Any reasonable accommodation requests including unit transfers must be immediately brought to the attention of the Director of Housing.

Maintenance: Supervise and work with the maintenance staff, where applicable, to ensure that preventive, routine, and emergency maintenance programs are carried out; review and approve maintenance purchasing, inventory and contracts; regularly inspect property; inspect and approve readiness of turnover units; maintain records of maintenance activity. Responsible for managing the property service contracts, including tracking expiration dates, monitoring performance, receiving insurance certificates, and managing the bidding process. The manager should work with the RC facilities department for assistance on contracts and Requests for Proposals (RFP’s).  Contracts for service must be signed by the Director of Housing or the Director of Facilities.

Financial:  Preparation of subsidy vouchers, preparation and submission of vouchers for payables, maintaining the EIV master file up to date, timely submission of all required financial reports, preparation of proposed annual operating and capital budgets, review of monthly financial reports to ensure compliance with budget goals, collection of monthly charges and records of receipts, petty cash. 

Administration:  Maintain business and resident records and files, coordinate insurance and legal issues, maintain working relationship with regulatory agencies, where applicable, and with ownership entity, and submit required reports to Director of Housing, owner, and appropriate regulatory agencies.  Preparation of overview reports on management, financial, and resident services for scheduled Board of Directors meetings. 

Staffing:  Advertise, interview, and with prior approval hire staff; supervise and assist 

staff in prioritizing and scheduling personnel records and submit required reports to the main office, perform annual performance evaluations, and recommend promotion or discharge where appropriate.  Provide training and oversight of an assistant manager, if applicable at that location.

On-call: Property manager will respond to emergency calls from resident and/or staff, including but not limited to reporting to the property to assess issue or delegate responsibility to other members of the team.

Resident Services and Community Relations:  Supervise and work with Resident Services Coordinator, where applicable, to oversee use of community space, newsletter, activity programs, volunteer programs and resident services coordination; foster constructive relations with the surrounding community and service providers. 

SPECIFIC QUALIFICATIONS:

1. College degree or Minimum of three consecutive years experience as property manager managing 40+ units. 
2. Minimum of one year managerial and /or marketing experience (preferably in rental housing). 
3. Familiarity with HUD (if applicable) regulations, and ability to understand their complexity and put into practice.
4. Positive attitude, energetic, assertive, and capable role model for subordinates.
5. Demonstrated integrity on personal as well as professional level. 
6. Exceptional organizational and communication skills; basic computer and management accounting skills; willingness to learn new hardware and software.
7. Valid driver’s license, ability to access all areas of the property on a regular basis or during power failure, fire, or other emergency. 
8. Ability to interact with a wide range of people and ability to solve problems involving residents, personnel, emergency situations, etc. with diplomacy. 
9. Familiarity with construction trades and building systems. 
10. Ability to answer and conduct business over the phone.
11. Ability to visually inspect property at close level of detail. 

12. Ability to complete other duties and tasks as assigned by Supervisor, including transfers or coverage at other locations as needed.