Individual Shelter Contracts Coordinator

The Executive Office of Housing and Livable Communities (EOHLC) is seeking an Individual Homelessness Systems Contracts Coordinator in the Division of Housing Stabilization!

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

OVERVIEW OF ROLE:

The Individual Homelessness Systems Contracts Coordinator/Program Coordinator III functions as the contract coordinator for homeless service providers (private nonprofit agencies) across the Commonwealth and other related contracts, which provide homelessness services to homeless individuals. The Individual Homelessness Systems Contracts Coordinator is responsible for monitoring contracted programs, working closely with vendors and producing timely contract documents.  The incumbent reviews contract and amendment documents, gives advice & assistance in contract preparation, analyzes contract proposals & related documents, monitors the execution of contracts & prepares reports as needed & requested. 

Travel is a part of this role.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1. Contracting:

• Implements scopes of services for contracts under the position’s purview.
• Works with vendors to ensure maximum contract utilization, providing appropriate and effective services to homeless clients.
• May participate in Request for Response (RFR) evaluation committees.

2. Monitoring:

• Conducts annual desk review of each contracted entity to monitor contract compliance and goals.  Desk Reviews will include reviews of client files, monthly reports, incident reports, staff issues, utilization and other program requirements.
• Conducts site visits to each site at least once every other year, to review each contracted entity’s facilities for compliance with health, safety, and licensing requirements.  Site visit entities may occur more frequently based on the results of the annual Risk Assessment.
• Interviews shelter residents annually to ensure all services are being received in a safe environment.

3. Technical Assistance:

• Provides technical assistance and when necessary, recommends corrective action plans.

4. Investigation:

• Investigates client complaints and intercedes in resolution process between vendor/client.

5. Program Development:

• Works with current vendors and potential new vendors to develop new programs and/or expand existing programs as assigned.

PREFERRED QUALIFICATIONS:

1. Excellent written communication skills.
2. Excellent oral communication skills.
3. Experience in program analysis, program management, program coordination, program planning.
4. At least intermediate proficiency using Microsoft Word, Excel and Access.
5. Ability to handle multiple priorities.
6. Ability to coordinate the efforts of others in accomplishing assigned work objectives.
7. Experience conducting annual site visits to review facilities for compliance with health & safety codes and licensing requirements.
8. Experience interviewing clients and conducting investigations.
9. Ability to be flexible in order to respond to changing requirements and to be available to resolve programmatic and other issues as needed.
10. Strong organizational skills, time management skills and able to prioritize tasks and meet deadlines.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

QUALIFICATIONS:

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

at https://www.mass.gov/commonwealth-employee-benefits-and-rewards

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Program Coordinator III

Functional Title:  Individual Shelter Contracts Coordinator - 

Primary Location: United States-Massachusetts-Boston-100 Cambridge Street

Job: Administrative Services

Agency: Executive Office of Housing and Livable Communities

Schedule: Full-time

Shift: Day

Job Posting: Jul 31, 2023, 5:01:02 PM

Number of Openings: 1

Salary: $68,016.52 - $98,517.12 Yearly

Bargaining Unit: 06-NAGE - Professional Admin.

Confidential: No

Hybrid Work Eligible: Yes

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jessica Molina - 8572480160