FSS Case Manager

Position Title:    FSS Case Manager                Department:    Leased Housing

Reports To:     FSS Program Coordinator          Location:      Brockton, MA

MISSION

Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

SUMMARY

The primary function of this position is to enroll Housing Choice Voucher participants into the Family Self Sufficiency program.  The case manager, through client centered coaching, assists the FSS family in completing established goals on the Contract of Participation, helping them move toward successful FSS graduation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create awareness and interest in the FSS program by conducting ongoing outreach and recruitment.   
• Complete an initial assessment and determine if client is suitable for the program.
• Create a five-year Contract of Participation with each family that reflects their goals for self-sufficiency; including education, money management, employment and training goals that meet DHCD and HUD requirements. 
• Develop ongoing working relationships through client contact. 
• Develop working relationships with social service agencies, community colleges and training providers. 
• Make appropriate referrals to external and internal partners in order to enhance the services provided to FSS participants. 
• Work closely with other departments and programs in the organization to cross promote opportunities for all FSS families. 
• Maintain complete and accurate records in accordance with program guidelines. 
• Track the participant’s success through regular entries in DHCD Data Collection Tool.   
• Supervises and participates in the preparation and maintenance of program materials, reports and records such as assessments, financial records, activity reports, and case management records.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Attend FSS committee(s) and DHCD meetings that relate to the administration of the FSS functions.
• Travel to other NHS offices as required and participates in NHS and Economic Mobility events, some afterhours. 
• Help facilitate and organize scheduled peer group meetings. 
• Travel to community colleges, local libraries, community meetings, and other NHS offices as required. 
• Perform other similar duties as required or requested by supervisor.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

INTERACTION

Support relationships between NeighborWorks Housing Solutions and its constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, government agencies, and staff.

QUALIFICATIONS AND CERTIFICATIONS

• Bachelor’s degree or equivalent combination of education/ experience in housing administration and/or human services.
• Experience with client centered coaching based on client’s strengths and interests, needs and barriers. 
• Acquire knowledge of Family Self Sufficiency program rules and regulations.
• Acquire knowledge of State and Federal regulations related to Housing Solutions operations, policies and procedures. 
• Ability to document all meetings and progress in case files. 
• Strong computer skills and knowledge of Microsoft platforms.
• Ability to interact with people of different social, economic, and ethnic backgrounds.
• Effective communications skills both verbal and written.
• Ability to establish cooperative working relationships with other service agencies and clients. 
• Obtain Nan McKay HCV Family Self Sufficiency Certification or equivalent within one year of employment.
• Valid driver's license.
• Bi-lingual preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping, and stretching. Requires ability to regularly lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Work is performed in an office environment. Driving between different locations is required.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.